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New Way of Banking Coming to Creston

A new technology is coming to Creston. It's called an Interactive Teller Machine, or ITM. PCSB Bank Marketing Assistant Dawn Loudon says the machines look similar to an ATM, but when buttons are pushed, a teller appears on the screen to guide the customer through their transactions.

Loudon says customers can expect to perform the same banking functions they would inside the bank, from deposits and withdrawals to loan payments and more specific needs.

She says just because it's a machine, doesn't mean you won't get personal service. The teller machines are manned by a crew at the Clarinda call center, enlisted and trained for the special force.

The machines will eventually replace the tube system drive-throughs. The outside lane will be installed in July, with the inside lane to come this fall.





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